11 SERVICE BUSINESS EXPERTS SHARE THEIR BEST CUSTOMER SERVICE TIPS February 7, 2020 5 min. read by Jobber Academy
Offering great customer service not only sets you apart from competitors, but it also helps your business become more sustainable by encouraging repeat customers.
We chatted with eleven field service business entrepreneurs and they shared their best customer service tips that you can start implementing in your own business.
1. Practice empathy
“When it comes to customer service, the biggest thing I’ve learned is to have empathy. In other words, to put myself in my customer’s shoes. It’s always easy to say ‘I don’t know if the customer is right on that one’ or ‘I don’t know what the customer is thinking,’ but if you put yourself in their shoes and understand where they’re coming from you’ll be able to communicate better and provide better customer service. Empathy is something we can all use a little bit more of.” – Allyn Hane, The Lawn Care Nut
