Author Archive for International Window Cleaning Association – Page 9

11 Service Business Experts Share Their Best Customer Service Tips

11 SERVICE BUSINESS EXPERTS SHARE THEIR BEST CUSTOMER SERVICE TIPS February 7, 2020 5 min. read by Jobber Academy

Offering great customer service not only sets you apart from competitors, but it also helps your business become more sustainable by encouraging repeat customers.

We chatted with eleven field service business entrepreneurs and they shared their best customer service tips that you can start implementing in your own business.

1. Practice empathy

“When it comes to customer service, the biggest thing I’ve learned is to have empathy. In other words, to put myself in my customer’s shoes. It’s always easy to say ‘I don’t know if the customer is right on that one’ or ‘I don’t know what the customer is thinking,’ but if you put yourself in their shoes and understand where they’re coming from you’ll be able to communicate better and provide better customer service. Empathy is something we can all use a little bit more of.” – Allyn Hane, The Lawn Care Nut

READ More ……

Women in the Industry Survey!

[qsm quiz=2]

2021 Convention Registration is OPEN!

2021 IWCA Convention Pricing List

CONVENTION REGISTRATION FOR MEMBERS: Member Register NOW

CONVENTION REGISTRATION FOR NONMEMBERS: Nonmember Register NOW

COVID EVENT SAFETY PROTOCOLS VIDEO – https://www.youtube.com/watch?v=rsIartrHhH8&feature=youtu.be

COVID Health Questions App Instructions *Needs completed each morning to show us the green check mark

COVID Safety Waiver *Needs filled out prior to the event

KEYNOTE SPEAKER INTERVIEW – KEITH KALFAS

2021 IWCA Prospectus & Sponsorship Opportunities

Room Booking Link ($79 a night for IWCA’s Discounted Rate):  Orlando Booking Link Click Here!

Trade Show Booth Spaces: IWCA Exhibit Floorplan

2021 IWCA Booth Space Numbering

Updated Convention Training and Educational Sessions Schedule:IWCA2021Schedule 

*to register for the PWNA/Abrams Class for Monday March 22nd, 2021, please click HERE

 

Get your 2021 IWCA Convention Gear Now! Order by March 1, 2021!

https://iwcaflorida2021.itemorder.com/sale

Order by March 1, 2021 for Delivery at the 2021 IWCA Convention March 22-26th. The store will close on March 1st so don’t miss out!

 

March 22-26th, 2021 Orlando, FL

Doubletree Hilton Orlando at SeaWorld

Certifications Courses Monday March 22nd, 2021

Convention runs from Tuesday March 23rd, 2021 until Friday March 26th, 2021.

 

OSHA 2020 Outlook

 

How might 2020 be shaping up for OSHA (Occupational Safety and Health Administration)? Here are some key points of interest to contemplate.

1. OSHA Leader?

The start of 2020 for OSHA looks just like the start of 2019 – without a confirmed leader. Currently Loren Sweatt, who is the Principal Deputy Assistant Secretary, is still the acting Assistant Secretary of Labor. President Trump nominated Scott Mugno in October of 2017, but Mungo’s confirmation was delayed and then he withdrew himself from the process in May of 2019.

2. 2020 Budget? Read more here…..

 

 

2021 IWCA Convention Speakers!

Stefan Bright
IWCA Safety Director

Stefan will be teaching IWCA Safety Training in the Classroom and Hands-on. This course is free with a full registration. 

Jeff Stachowiak
Sunbelt National Safety Training Director

Jeff will be teaching classroom and hands lift training. $110 for the course when you sign up for convention. 

Ken Fisk
Window Genie Corporate

Ken will be part of the Residential Window Cleaning Question and Answer Panel. 

Jason York
E-Z Window Cleaning

Jason will be part of the Residential Window Cleaning Question and Answer Panel. 

Jeremiah Hickey

Jeremiah will be part of the Residential Window Cleaning Question and Answer Panel. 

Hazen Warlick
ABC Window Cleaning Supplies

Hazen will be teaching Introduction to Chemicals with ABC Window Cleaning Supplies. 

Christina Burgin
Squeegee Pros

Christina will be teaching Dream Maker. Tips for hiring and retention of employees. 

Doug Apt
J.Racenstein

Doug will be teaching Soft Washing with J.Racenstein.

Jim Dubois
Squeegee Pros

Jim will be teaching Building an Absentee Owned Business

Meaghan Likes
Quickbooks Trainer

Meaghan will be teaching sessions on 3 steps to financial freedom and how to save nearly $30,000 in one hour. 

Peter Artusa
All County Window Cleaning

Peter will be teaching social media marketing, more specifically Facebook boosting and posting and creating your Facebook Business page - Facebook Crash Course. 

Breakthrough Academy
Round Table Discussion

Breakthrough Academy will lead you through a dynamic engaging round table discussion on profitability, work flow, and hiring and retention. 

Mike Draper
Expert Safety Services

Mike Draper with Expert Safety Services will train you on window cleaning and pressure washing safety as it relates to 1910. 

Cody Thomas
GlassRenu/Glass Expert Panel

Cody from GlassRenu will be teaching about glass and how education of glass can help us do amazing things with it. He will also sit on our Glass Experts Panel so you can ask questions and hear feedback and answers to other questions. 

Jorge Aguilar
High Rise Window Cleaning Panel

Jorge will help lead a panel on High Rise Window Cleaning so you can ask and hear questions and answers you always wanted to ask. 

Scott Ehrenkranz
High Rise Window Cleaning Panel

Scott will help lead a panel on High Rise Window Cleaning so you can ask and hear questions and answers you always wanted to ask. 

Curt Spencer
High Rise Window Cleaning Panel

Curt will help lead a panel on High Rise Window Cleaning so you can ask and hear questions and answers you always wanted to ask. 

Nick Thurston
High Rise Window Cleaning Panel

Nick will help lead a panel on High Rise Window Cleaning so you can ask and hear questions and answers you always wanted to ask. 

Sheila Smeltzer
Glass Expert Panel Moderator

Sheila will lead the Glass Expert Panel as the Moderator. 

Understanding OSHA Inspections

Understanding OSHA Inspections

A new video explains the OSHA inspection process and how the agency is helping to protect workers from workplace hazards.

Tommy Mello Podcast – Why Delegation is Crucial for Leadership!

In this episode, Tom shared some helpful sales insights, including:

  • Why delegation and finding the right people all play into one whole culmination of a great outcome for business
  • The most common reason why home services businesses find it really tough to grow beyond a certain peak — and how to get over it
  • How to “own your own crap” and become a better leader

Listen to the full podcast episode right here: Tom Reber Interview

Register Now! IWCA Hands On Safety Training in Boise, ID along with Expert Safety Services 1910 Class! October 11th, 2019.

Thursday, October 3, 2019 is the final day to register online for

IWCA’s OSHA Compliance Safety Training Session

to be held on Friday, October 11, 2019 in Boise, ID.

The IWCA is hosting a full day of safety training with a morning session on Fall Protection and an afternoon session on workplace safety and Rope Descent Systems.

Attendees can register for the full day, or separately for the morning or afternoon training programs.

Register for both sessions and save!

FRIDAY, OCTOBER 11TH
5246 W. Fairview Ave. Boise ID 83706
(Frederickson Health Insurance Office Conference Room) 

SCHEDULE OF EVENTS

7:30 am Breakfast and Introductions

8:00am-12:00 pm OSHA Compliance-Fall Protection-presented by Mike Draper of Expert Safety Services with Commentary by Stefan Bright, IWCA Safety Director

The class is designed with OSHA 1910 General Industry Standard in mind covering the subparts of the standard that deal specifically with Window Cleaning and Pressure Washing with the exception of Rope Descent Systems and Aerial Lift Training. It will also cover ladder safety centering around extension, stack, step and telescoping ladders with emphasis on proper set up, inspection, and use based on OSHA 1910.23. The class also covers Chemical Safety, Water Fed Pole Safety, Electrical Hazards, Noise Control, Personal Protective Equipment and First Aid. Specific emphasis is given to residential and commercial fall protection systems while accessing roofs utilizing OSHA 1910.30 as guideline for training requirements. This class will also teach those attending how to prepare a Job Hazard Analysis as well as how to sell Safety in their perspective marketplace.

Lunch Break

1:00pm-2:00pm Think Safe–Act Safe–Be Safe- presented by Stefan Bright, IWCA Safety Director

This comprehensive seminar lays it all out with regards to why it’s so important to have a culture of safety in your business and workplace environment.

2:00pm to 4:00 pm OSHA Compliance Rope Descent Systems – 
Stefan Bright, IWCA Safety Director

The new OSHA Regulations which were 25 years in the making identify the importance of proper training for workers using rope-descending systems. Gain an understanding of the proper equipment selection, inspection and maintenance, accepted rigging practices, fall arrest requirements and rescue considerations from the well-known industry expert and IWCA Safety Director, Stefan Bright.

4:00 pm Wrap-up and dismissal.

CLICK HERE TO REGISTER.

New Member Tools in the Toolbox Section of the Members area!!

We added five new tools to use in your business today! They are in the Members Only Section and you must be signed in. There is a Website and Social Media Release Form, Social Media Policy Form, Workers Compensation Reporting Practices, a Sample Customer Letter on Cleaning in the Rain, and the same letter for cleaning in the rain with an up sell for sealing. Check them out today and use them!! https://iwca.site-ym.com/page/Toolbox

Expert Safety Services is holding a 1910 Safety Course! Sign up here!!

On June 25th, 2019 in Reno, NV – Our Affiliate Trainer, Expert Safety Services is holding a 1910 Safety Course! Sign up here below!!

https://expertsafetyservices.com/Window-Cleaner-Safety

2025 IWCA Annual Convention & Trade Show is February 11-13, 2025 in Las Vegas, NV! Learn More!