Archive for News and Press – Page 10

Covid-19 Training Requirements Webinar

https://www.syntrio.com/resources/event-webinars/covid-19-training-requirements-webinar-recording/ 

For Members – the PowerPoint Presentation for this webinar is located inside your membership log in in the Members Only Toolbox Section.

Everything You Need to Know about OSHA’s General Duty Clause

*If you are a member of the IWCA, log in and go to the Members Only Toolbox area for the PowerPoint Slides.

WaterFed® Obstacles, Solutions, and Maintenance by ABC Window Cleaning Supplies

WaterFed® Obstacles, Solutions, and Maintenance by ABC Window Cleaning Supplies

http://blog.window-cleaning-supply.com/2019/08/waterfed-obstacles-solutions-and-maintenance/

The ability to clean windows with pure water is scientifically brilliant and innovative, but WaterFed® carts can seem intimidating if something doesn’t work as expected. In this article, we address the three most common obstacles users run into when using WaterFed®.

OBSTACLES AND SOLUTIONS

Hydrophobic Glass

Obstacle: Hydrophobic is the kind of glass that repels water. While you’re working, you’ll notice your WaterFed® rinse rolls off the window in beads, as opposed to a stream of water. This is an indicator that you’re working on hydrophobic glass (think water-hating), and you may find it hard to get a good rinse.

Solution: There are two solutions for getting a good rinse when confronting hydrophobic glass. The first involves using fan jets instead of pencil jets when cleaning and rinsing. Fan jets spread the water out evenly, and for hydrophobic glass, it enables you to achieve a successful rinse. Some brushes, like any of the Triple Crown brushes, come with both fan and pencil jets options on every brush.

The second solution is to use a rinse bar. Rinse bars were recently developed to help when cleaning very high windows. It allows the user to rest the brush on the window while spraying water from above the brush, and in the Monster Rinse Bar’s case, from below the brush as well, instead of having to pick the brush up off the window. For hydrophobic glass, this means you can rinse with twice as much water on both the up and down strokes, regardless of how high you are cleaning.

Very Dirty Windows

Obstacle: While WaterFed® was intended for used as a maintenance system, it is often used for many different types of cleaning. One of which is those very dirty, “hasn’t been cleaned in X years,” kind of windows. When this happens, you may find that your results are not meeting your expectations and that a good scrub just isn’t doing the trick.

Solution: There are two solutions to this obstacle. The first is to connect a pad holder and a white pad or bronze wool pad to the end of a pole to give yourself some scrubbing power. This also allows you to use a chemical to help get the dirt off the windows. Note: Pads do not use water while cleaning. Therefore, you might need a separate pole, or a gooseneck (which enables you to connect multiple brushes on one pole), and to turn the water/WaterFed® system off while using the pad.

The second solution is to use a Hog’s Hair WaterFed® brush. Each of the bristles is an organic material that has hundreds of tiny bristles on it. This enables the hog’s hair to scrub a window better than a synthetic brush, allowing you to clean a very dirty window better. Note two things: since a hog’s hair brush is an organic material, it does not last as long as a synthetic brush. Also, if the very dirty window is still not clean after these two solutions, we suggest you traditionally clean the window and after that use WaterFed® as maintenance.

Spotting

Obstacle: WaterFed® water does not need to be squeegeed off, that’s one of the best features of the innovation, the evaporation of the remaining water. So if you see spotting on the windows, something is not going correctly.

Solution: If the water coming out of your system has a TDS level of 10 or less, the spotting is not from your cart. If the TDS level is 10 or higher, it might be time to change a filter. Click here for a helpful resource to assist in determining which filter should be changed. To figure out the best solution, you need to understand why spotting is happening.

The first reason spotting might occur is because of an improper scrub. If there are not enough passes or the pressure you’re applying isn’t enough, dirt will remain on the window. This leftover residue can be one reason for spotting. Try giving the window a few extra passes, and a little added pressure, to see if the spots persist.

The second reason for spotting is because of an improper rinse. The rinse of purified water is essential to the overall WaterFed® cleaning process because it pushes dirty water (pure water that attached itself to dirt), off the window and leaves behind only clean, pure water. That purified water will easily dry spot-free because it has no impurities (which is the reason for spotting). With that said, try giving the window a very thorough rinse if you see spots. This is especially true the first time you use pure water on a window that in the past, was cleaned traditionally. Soap residue can stick to the window and require extra rinsing to remove.

SYSTEM MAINTENANCE

Multi-Stage System

Once your system is in working order and meets cleaning expectations, it is going to be crucial to maintain the cart to continue seeing those results.

Flushing RO Filters.

Flushing your RO is used as a sort of “reset” button for a multi-stage system. It clears out any impurities in the filter, in turn, making the filter last longer. To flush your RO filter, turn on your water source and open your bypass valve for 1-2 minutes. Click here for more in-depth instructions on flushing your RO filter.

Proper System Transportation

Loading and unloading your system is easy once you feel comfortable doing so. The process is often overlooked but should be practiced to avoid damage when on a job. Work with your crew to make sure everyone is comfortable loading and unloading your WaterFed® system. This is key to avoiding unnecessary damage.

Storing Filters To Avoid Freezing

Don’t forget your system in those winter months. If your filters freeze, they will need to be replaced. When slow season approaches, make sure you store your WaterFed® system in a place where it won’t freeze. Reference your manual for specific instructions.

A step-by-step guide to setting up your first Facebook Ads campaign

A step-by-step guide to setting up your first Facebook Ads campaign

***See our RIPL Social Media Graphic/Video Tutorial in Campus IWCA

Like many other small business owners, you probably do not have a ton of time and can’t hire a full marketing team to run and create your ads on Facebook. To help you, we’ve created an easy step-by-step guide to get your first Facebook Ads campaign up and running!

Getting Set Up

Before you start spending money on ads, it is essential to get your Facebook Business account properly set up.

  1. Create a Facebook Business account: follow these steps to get started.

  2. Install the Facebook Pixel: this will allow you to monitor your website traffic and performance, which is essential to spending your marketing dollars efficiently. Find out more here.

Understanding Facebook Campaign Structure

Now that you have a Facebook Business Account and the Facebook Pixel, you are ready to set up your Facebook Ads Campaign.

First, let’s take a look at how Facebook Campaigns are structured. There are 3 levels to every Facebook campaign:

  1. The campaign level: where you will choose your objective, define your goals, and set your budget.

  2. The ad set level: where you will define your audience, select where your ads are shown, and decide on what event you want to optimize for.

  3. The ad level: where you will set up your ad, write your caption, and provide a URL link.

You can have multiple Ad Sets in a Campaign, and multiple Ads in an Ad Set.

In the next 3 steps we will walk you through each of these levels and what you can customize at each step.

Step one: Campaign Level

It’s time to create your campaign! Go to the Ads Manager section in your Facebook Business Manager. Once you are there, click “Create” and you should see this screen:

Once here you can choose how you want to optimize your campaign. Here are some recommendations depending on your specific goals:

Traffic: Good for brand awareness and drives actions if implemented well. If you have not had a lot of purchases on your website this is a good place to start. This will get you the most visitors to your website possible.

Conversions: This is where you can optimize for things like Purchases, Landing Page Views, Add to Cart, etc. (this is why installing Facebook Pixel is so important). One thing to note: for Facebook’s algorithm to learn it is important to get multiple events per day. So if you are starting small it is best to begin with events like “landing page visits”. Once you are getting more events you can transition to events like “purchase” and “add to cart”.

Lead generation: Great for collecting email addresses, phone numbers, and contact info as you try to find prospective customers.

After choosing your goal, you will see this screen:

We chose “Traffic” as the goal for this campaign

In this screen you are given the ability to name your campaign, choose your budget and a campaign bid strategy. We have broken out how each of these options works below.

Naming your campaign: This is a step that even a lot of experienced marketers do not pay attention to! If you do it well, it will keep your Ads manager more organized and will help when you add more campaigns in the future. We recommend naming your campaign something relevant to your goal and how you set up your campaign. For example, we named this campaign “Website Traffic | CBO | Lowest Cost | USA | Yoga Pants”.

Choosing CBO vs not choosing CBO: CBO stands for “campaign budget optimization”. When you turn CBO on, it means that Facebook will allocate your campaign spend between your Ad Sets and will optimize by spending the most on the best performing Ad Set. This means that if you choose to not turn CBO on, you will manually set budgets for each of your Ad Sets.

We recommend using CBO. Facebook does a good job allocating budgets and it’s a feature that Facebook will force most advertisers to use in the near future.

Campaign Budget: Here you can choose how much you want to spend per day on a campaign or how much you want to spend over the lifetime of the campaign. You might be asking “how much should I spend?”. A good starting point is to determine how much one purchase or lead is worth to you – so if one pair of Yoga Pants is worth $50, start off spending $50 per day. We recommend choosing a daily budget. This way you know how much you are spending on a daily basis and can turn it off and on as needed.

Campaign Bidding Strategy: In this entry Facebook allows you to choose between three things – Lowest Cost, Bid Cap, and Cost Cap.

  • Lowest cost – Facebook will try and get as many conversions as possible at the lowest cost while trying to spend your entire budget. This might be right for you if you want to get as much scale and results as possible and you are unsure what bid is necessary to achieve that goal.

  • Bid Cap – Facebook will not bid more than the amount you enter in any auction. When you use bid caps you have more control over your cost per optimization event, but if your bid is too low you might get less delivery. This might be right for you if you know how much you are willing to bid for a result and do not want to exceed that amount per result.

  • Cost Cap – Facebook will only spend as much as it thinks it can to reach the cost per result you set. Cost cap bid strategy lets you tell Facebook the cost of the results you care about. This might be the right strategy for you if you know how much a result is worth to you and want to get as many results as possible at that cost.

And that’s it! You can now click “Continue” and move on to the Ad Set level.

Step two: setting up an Ad Set

After getting your campaign set up, we move onto the Ad Set section. Within the Ad Set portion you will define your audience, select where your ads are shown, and decide on what event you want to optimize for.

Naming your Ad Set: Just like when naming your campaign, it helps to keep your naming consistent across Ad Sets and to enter information about what your Ad Set contains.

We are naming our Ad Set “IG Feed | Yoga & Pants Interest | USA | Women 20-45”.

Traffic & Optimization Event: Next you will decide where you want to send traffic. For this example we want to send people to a website page.

Dynamic Creative & Offer: For the sake of this blog post, we are going to skim over these two sections. These are more advanced features that are great to explore but require more information. If you want to learn more here are two links to help:

Audience: Next up is choosing the audience that you want to serve ads to. Facebook has a ton of options for who to target and it can feel overwhelming, so here are three things to keep in mind as you create your audience:

  1. Focus on who your typical customers are. For this example, customers purchasing yoga pants are typically women between 20 and 45 years old. This yoga business ships throughout the United States, so we will target the entire US. Think about your customer base, their age ranges, and other demographics. For example, if you are trying to grow brand awareness for your tire shop, you might want to choose both men and women from 25-65 years old who live in your city.

  2. Keep it simple. In our example, we are keeping it simple and targeting people with interests in yoga and yoga pants. You can choose to narrow your audience and add additional interests. This will help you target a more specific group of people.

  3. Try a few different audiences. One way to find out who is your best converting audience is to create another Ad Set and choose a different type of audience. With our yoga apparel example, we could create another Ad Set that targets people interested in fitness apparel and Lululemon.

Note: as you move forward you can begin to create re-targeting and lookalike audiences. Re-targeting audiences are audiences that target people who come to your website, like your page, or have done an action on your website. For more information on how to create re-targeting audiences, click here. If you are interested in understanding lookalike audiences, click here.

Placement: Once you have created your audience, you can decide where you want to show your ads. Facebook can run your ads across multiple platforms: Facebook, Instagram, What’s App, and the Audience Network. Within each of these platforms you can choose the types of ads you want to serve: feed, stories, search results, etc. Facebook gives you two options: Automatic Placements and Manual Placements.

  • Automatic Placements: Facebook will allocate your budget across their networks to where your ad will perform best. For simplicity we recommend choosing automatic placements and let Facebook allocate your budget to placements where it will be spent most efficiently.

  • Manual Placements: You can select where you want your ads to be shown. An example of when this is a good option is when you have an ad that’s format (9×16) only works for Facebook and Instagram Stories.

Optimization: This is the last step of the Ad Set! Now it is time to select what events to optimize for. We are running a campaign to drive traffic and are going to optimize for Clicks.

If you decided to optimize your campaign for Conversions, this is where you will select the Conversion event you want to optimize for. If you choose Conversion optimization you will be prompted to choose from options like “Add to Cart”, “Purchase”, etc.

You can also choose when to start and stop this Ad Set from running. Additionally, if you chose a “Cost Cap” or “Bid Cap” campaign strategy, here is where you would set the amount you are willing to bid or spend for a conversion.

Once you have completed this step select “Continue” and you can move onto the final part of setting up a Facebook campaign.

Step three: setting up your Ads

Ad Name: Here we are again, naming something! Like we said about the Campaign naming and Ad Set naming – make sure it is something that helps you identify the ad.

We named our ad “Static | Two Women Standing | Made in USA”.

Format: There are 3 different types of ad formats that you can use: Carousel, Single Image or Video, and Collection. We recommend starting with a single image or video. This is the easiest and most common type of ad people create and run.

Media: Once you have selected your format you will have to choose your media. Because this ad is only going to run in the Instagram feed, we only need to upload a square image. To easily create static or video ads, a great place to start is using Ripl. Ripl allows you to quickly add your logo, text, and music to any of your businesses photos or videos. Click this link to see a quick demo of how Ripl can make it easy to create an ad and watch this video to see how to upload your brand to Ripl.

Below is the size recommended for each social media platform.

  • Facebook and Instagram Feed: Square 1×1 or 4×5

  • Facebook and Instagram Stories: 9×16

  • Facebook Right Column: 16×9

Text & Links: Finally we will insert our Caption, Link, and Call to Action.

  • Caption: For the Primary text make sure to keep it short and simple – we recommend 125 characters or less. In this section don’t be afraid to have a little fun and let people know what your brand is all about!

  • Website URL: This is where all of the people who click on your ad will be directed. It is important to pick a page that will help you achieve the goals you want. For example, because we want to drive traffic to the website and get people to purchase, we are driving people to the page where people can shop for yoga pants.

  • Call to Action (CTA): For the CTA we recommend choosing the option that aligns with your goals. For this example, we selected “Shop Now”. However, if you are driving people to get more information about a home for sale or a special offer, you might choose “Learn More”.

Tracking: This last part is simple! Since you have the Facebook Pixel installed on your website, make sure to turn “Conversion Tracking” on for the Facebook Pixel.

That’s it!

Congratulations, you have now set up your first Facebook Ads campaign and you are ready to start running ads!

Moving forward here are a couple things to keep in mind.

  1. Give Facebook time to learn. If you do not see results right away do not panic.

  2. Test multiple audiences and ads. Best practice is to have at least two ads running in an Ad Set

Are You Guilty of Making this $52,380 Marketing Mistake?

Are You Guilty of Making this $52,380 Marketing Mistake?

(2nd in a Series)

 

Mistakes happen. It is just part of being in business. Marketing mistakes on the other hand can and should be avoided if approached correctly. Marketing is critical to any business, and in our business it is the gas to keep the ‘bus’ moving forward and revenue coming in. What kind of gas are you putting in your bus and is there enough of it?

 

I use the term “plate” when I make reference to marketing. And referral generation is just one of many of our marketing plates. But an important one for two reasons:

 

  1. Revenue as noted above
  2. It’s free

 

Hi. My name is Jim DuBois and I own Squeegee Pros, Inc. out of NC and am founder of WindowWashingWealth.com. This is the second mistake in this blog series. We will point out the most common mistakes that window cleaners all over the world are making in their marketing efforts. Not only will you discover the major mistakes, but you will also learn how to avoid them or prevent them from occurring again within your business.

 

Mistake #2: No Formal Referral System.

 

Referrals and word-of-mouth are a substantial, and very important part of your business. With that said, answer this question:

 

Do you have a formalized referral system in place?

 

Most companies rely on referrals for their business. Yet, these same companies giveno thought whatsoever to having a system in place tocontrol referrals. The best part about referrals is how these customerscome favorably predisposed to you. They’ll typically wanthigher priced services and they usually will refer even moreprofitable business toyou. We’ve always been taught that if our job quality andourcustomer service is good, then referrals willautomatically occur. Sorry, that’s just not goodenough.

 

Of course, assuming you provide a decent service to your clients, you will gather a few haphazard referrals but to really increase your referrals you need a formal and proactive system. You need a way to compel customers to happily provide their friends, neighbors or business associates names and addresses to you, and then a systematized way to compel these referred prospects to do business with you. And, a little note printed on your invoices or business card that just says something like “we appreciate referrals” just won’t cut it.

 

There are two groups of people that you should consistently ask for referrals. The first group is your customers and the second group is your ‘centers of influence’. Your customers, are the most obvious group to ask for referrals because they have experienced your services and have a first-hand knowledge of how your business delivers. These folks will always be your best source of referrals. Develop a system for obtaining referrals first from your customers and secondly from other influential people or ‘Circles of Influence’.

 

Perhaps the simplest way to harvest referrals from your customers is to write a simple letter or email asking them for their help. This letter should become part of your routine system and should go out like clockwork at the given time that you set. The best time to send out this letter is immediately upon completion of a job. If you are providing repeatable services such as window cleaning or pressure washing, then asking your customers for referrals several times a year should be part of your overall marketing plan. And naturally, the very best time of year to do this is during the times when your customers will be most happy – right after the job is completed.

 

Everything we do in my company is automated or systemized and there is no exception when it comes to referrals. Click here to get a run-down on many of the things we do at my company to rise above the rest. With referrals, we reach out to every single customer and always ask for a referral, repeatedly and always just after a job has been completed whether automatically through an auto-responder generated through the online survey inside the Squeegee Pros website, or manually started within our system through our residential administrator and then automated. An example of this automation that works behind the scenes looks in part something like this:

Subject: From Christina – Check this out!

 

Message from Christina:
You have to try Squeegee Pros! When it comes to window cleaning, house washing or gutter cleaning their guys do amazing work. Just click the link below to get 10% off your first time using them. Thank me later : )
—————————
Since 1996, Squeegee Pros has been servicing thousands of customers over and over again in the surrounding Charlotte and Lake Norman communities. We are NATIONALLY ranked #1 in “A” Ratings on Angie’s List. Click below and go with a Pro and see why we are Better Than The Rest. Same day estimates in most cases.

Click Here Now To Save 10%

 

Systemization keeps marketing on target. The above is a perfect example of this. Set it and forget it.

 

The Steps:

 

1a. After job is complete, customer is sent a carefully created email from our residential administrator to request the referral. Or…

 

1b. Customer fills out Online Survey on SqueegeePros.com and when survey is submitted, auto-responder instantly sends customer the same referral generator email request.

 

  1. If the customer is interested in giving a referral, they just simply click the link inside that email and it takes them to a specific referral page on my website.

 

  1. On this web page, when the customer clicks the “submit” button to refer a friend, another attention getting email is sent to the ‘prospect’ referred. See above.

 

  1. And here is where the magic happens and we gain referral after referral, completely seamlessly automated.

 

Now – the second important group that you must work with to generate referrals is the group we are going to call your “centers of influence”.

 

Centers of influence are other people who have a connection to the same people that you serve. Not your competitors, but other folks who provide complimentary products or services to your clients. They can be a very powerful source of referrals.

 

To give you an example, let’s assume that you have a window cleaning company and that’s all you do. Your centers of influence could be:

 

  • Carpet Cleaners
  • Maid Services
  • Pressure Washers
  • A Glass Company
  • Landscapers

 

All of these people deal everyday with people who are prospects for your services. If you’re a residential window cleaning company, then your centers of influence should also include home builders, window and door contractors, and architects. Your objective is for your name (or company name) to be the first thing that pops into their mind when someone mentions the word “window cleaning”. In order to accomplish this objective, the first thing you obviously have to do is form a relationship with some of these people. I would suggest choosing only one say…carpet cleaners to start, rather than trying to nurture a relationship with every carpet guy in town.

 

Become Their #1 Referrer – Before you receive, you must give. Start sending some referrals their way and they are almost sure to reciprocate. Think about any of your clients that may be in need of their services right now. Then go to the next…

 

Establishing a formalized and systematic referral system is crucial IF you are serious about growing your business quickly and effectively. Many window cleaners actually confuse word of mouth advertising with generating referrals. Don’t make this same mistake and miss out on another powerful and effective way of growing your business!

 

Marketing IS your business, not simply one aspect of it. You must change your thinking if you are not managing your business with marketing at the fore-front. Not sure which way to turn with your marketing? Go to WindowWashingWealth.com for more window cleaning business building information.

 

Take control and become your own marketing expert or let my team help you, and your business will boom. Until next time…

 

Jim DuBois is founder of Squeegee Pros, Inc. out of Mooresville, NC. He is the creator of WindowWashingWealth.com, which specializes in aggressive marketing tactics, the importance of internal company systems, and how to dominate your window cleaning marketplace. All things a serial window cleaning entrepreneur should know to build a huge business. Visit the site for a free 24 page marketing manual.

MDLive Tele-Health Benefits for IWCA Members is now Live! $4 per month per employee!

New Member Benefit! MDLive for Members!

NEW IWCA Member Benefit, MDLive, is Open! As a thank you for continuing to be members and renewing your membership, the IWCA Board and Committees have been working on and negotiating this benefit for the last couple of months and we are happy to let you know, as a member, you can now take advantage of it for as little as $4 per month per employee. Employees can also add their family/dependents onto their account for the same $4 per month fee. The $4 per month covers medical benefits. For $1 extra per month per benefit, you can add behavioral health and/or dermatology.

MDLive allows each client to visit a doctor with a $0 copay, counselor, psychiatrist, or dermatologist by mobile app, video or phone. Visits are convenient, allow each client to avoid the high costs of urgent cares or emergency rooms, even doctors visits with a high copay. Prescriptions can be called in to your local pharmacy from your call. Employees can also access MDLive’s prescription discount service and save up to 85% on medications available at over 70,000 U.S. Pharmacies.

We hope you find this useful as an employee benefit or as a benefit yourself, not only to help defer costs for employees and their families but also as a recruiting and retention tool in your business by offering it to them as employer paid or employee accessible at a very small fee per month.

To set up your account and begin to add employees, please fill this form out.

MDLive Request Form

Once submitted, your membership will be confirmed as active by IWCA Staff, and they will then get your account set up. Employees will have a log in to add their own dependents to their account.

*We will post the PDF’s to our member’s toolbox section for you to download. We will have Spanish versions soon as well.

To Build a Window Cleaning Company Worthy of Some Eyebrow Raising, One Must Avoid Marketing Mistakes

To Build a Window Cleaning Company Worthy of Some Eyebrow Raising, One Must Avoid Marketing Mistakes

(1st in a Series)

 

You’ll make many mistakes as you build your window cleaning business, but don’t let marketing be one of them. Marketing is the life-blood of any company, but it’s not always an easy walk in the park. Fact is, marketing mistakes are often unavoidable, especially if you are a new aspiring window cleaning entrepreneur.

 

Hi. My name is Jim DuBois and I own Squeegee Pros, Inc. out of NC and am founder of WindowWashingWealth.com. Here, starting with the first in a blog series, we will point out the most common mistakes that window cleaners all over the world are making in their marketing efforts. Not only will you discover the major mistakes, but you will also learn how to avoid them or prevent them from occurring again within your business.

 

Mistake #1: Not Having a Unique Selling Proposition (USP).

 

What is a USP? Your USP is a very precise statement that explains why your company is special and why YOU can provide greater value to your clients than any other window cleaner in your area. Your USP should answer this question…

 

“Why should I do business with you instead of your competitors?”

 

Competition in our industry can be fierce and it can be difficult to differentiate one company from the next. Just take a look at an old Yellow Pages or an online search under window cleaning. You’ll notice that just about every ad says basically the same thing. If you can find a company that is able to differentiate themselves from all the clutter, then that company certainly has an advantage when it comes to attracting more clients. You must learn how to separate yourself from your competition, in all of your marketing endeavors.

 

In other words, when potential customers look at your company, what do they say?

 

“They’re just like all the rest.”  or  “Well, no one can say that…”

 

See what I mean? In a minute, I’m going to give you some tips on creating your USP for your company. But first let me tell you a story that demonstrates just how powerful a USP can be.

 

There was a student determined to pay his way through college. To do so, he and his brother decided to open a little pizza place. Brother #1 would run the store during the day while Brother #2 went to school, then run the pizza place at night. Brother #1 would go to school while Brother #2 ran the pizza joint.

 

After just a few months, this business was losing money and Brother #2 decided that he wanted out. So, in exchange for an old beat up Volkswagon Rabbit car, Brother #1 bought him out and ended up owning the entire business. Soon after, Brother #1 developed a USP for his pizza business that turned that business into a multi-billion dollar giant. His USP went like this:

 

“Fresh, hot pizza delivered in 30 minutes or less… Guaranteed!”

 

You most likely recognize that USP, but in case you don’t, it’s Domino’s Pizza. That’s how Tom Monohan (Brother #1) made his fortune. Today, they no longer make the 30-minute guarantee, but that’s irrelevant now. Everyone knows Domino’s Pizza. But make no mistake about it, the business was built on this USP and today that company is obviously very successful.

 

The important thing to remember is this USP is very simple. It does not promise all things to all people. It never mentions a homemade delicious sauce from the “old country” or even a great tasting pizza. What Tom’s USP did was hit an opportunity gap in the pizza delivery business.

Tip: You can DOMINATE a market if you

hit an opportunity gap!

 

 

How to decide on your USP…

 

You need to really spend some time thinking on this…don’t rush it. The key is to determine what really makes your company stand out from all of your competition.

 

  • It could be that you, the owner of the company, are personally involved in every job that your window cleaning company
  • It could be that you only provide one specific service and only offer it in a very specific area of
  • It could be that you offer the strongest service guarantee in
  • It could be that you use only the newest, cleanest and finest equipment
  • It could be that everyone in your company speaks
  • It could even be that you are the only company in town that offers a rain guarantee.
  • It could even be that you are the only company in town that offers a gift card guarantee to a restaurant if they do not receive their estimate within 3 business days.
  • It could be that you are number one on a specific review site in your area.

 

Whatever it is, make certain that your USP statement comes through in everything that you do. Scratching your head? No need to worry. Try talking to your clients. See what they really like about you and doing business with your company. Find out what else they would like from you – even find out about what they don’t like about doing business with you. This can be a very eye-opening experience and can shape your company’s future, so don’t take it lightly. Carefully consider what you learn from your clients. What is important to them and what can you learn from it? We do this by sending a survey (or accessible via our website) to every residential customer we do business with. The feedback can be surprising and is always worthy.

 

The key is to answer your client’s wants and needs in your USP. Then narrow it down to 1 to 3 sentences and use it in all of your marketing and promotion endeavors, and also in your everyday conversations with customers. Then, back it up and deliver, deliver, deliver. And ‘live’ your USP in all that you do.

 

Here is one that we use in my company:

 

Angie’s List – Rated #1 in “A” ratings nationwide!

A distinction no one in the state, region, or country has!

 

Now, go back to this phrase: “They’re just like all the rest.”  or  “Well, no one can say that…”. See how your USP begins to separate yourself from the competition? You want to become the obvious choice for your customers to call.

 

Marketing IS your business, not simply one aspect of it. You must change your thinking if you are not managing your business with marketing at the fore-front. Not sure which way to turn with your marketing? Click Here for window cleaning business building ideas.

 

In review: Your USP has an impact on your company’s marketing. Start working on yours today and see how it changes things. Call me at 704-451-0409 if you have any questions. Take control and become your own marketing expert or let my team help you, and your business will boom. Until next time…

 

Jim DuBois is founder of Squeegee Pros, Inc. out of Mooresville, NC. He is the creator of WindowWashingWealth.com, which specializes in aggressive marketing tactics, the importance of internal company systems, and how to dominate your window cleaning marketplace. All things a serial window cleaning entrepreneur should know to build a huge business. Visit the site for a Free marketing report. Feel free to send any questions or comments to jim@squeegeepros.com.

OSHA Ambassador Agreement with the IWCA – Signed!

https://www.osha.gov/alliances/national/iwca_agreement_20200521

 

IWCA – Ambassador Document – May 21, 2020


ESTABLISHING AN ALLIANCE PROGRAM AMBASSADOR RELATIONSHIP
BETWEEN
THE OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION
U.S. DEPARTMENT OF LABOR
AND
INTERNATIONAL WINDOW CLEANING ASSOCIATION

Since entering into an Alliance on June 10, 2010, with subsequent renewals on October 31, 2012, and February 14, 2018, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) and the International Window Cleaning Association (IWCA) have worked together to improve workplace health and safety by sharing information, guidance, and access to training resources that address occupational hazards, and promoting understanding of the rights of workers and the responsibilities of employers under the Occupational Safety and Health Act.

OSHA and IWCA continue to recognize the value of maintaining a collaborative relationship to improve safety and health practices and programs in American workplaces, and commit to continue their work together through an Alliance Program Ambassador relationship.

In recognition of this ongoing commitment, OSHA will continue to foster an active relationship with IWCA by:

  • Providing routine communication on enforcement, regulatory, and outreach initiatives.
  • Sharing invitations to, and offering opportunities to speak at, OSHA Alliance Program and other agency stakeholder meetings or events, such as outreach and training activities through the National, Regional, or Area Offices, and the National Alliance Program Construction Roundtable and Forum.
  • Engaging in information sharing and technical discussions, as appropriate, including completing special projects of mutual interest that align with agency priorities and as resources allow.
  • Maintaining the organization’s status as an Alliance Program Ambassador on the agency’s public webpage.

IWCA will continue to foster an active relationship with OSHA by:

  • Sharing information with members and stakeholders on OSHA’s National Initiatives (enforcement, regulatory, and outreach), and encouraging their participation in OSHA’s outreach initiatives and rulemaking processes.
  • Sharing information with members and stakeholders on occupational safety and health laws and standards, including the rights and responsibilities of workers and employers.
  • Encouraging IWCA members to build relationships with OSHA’s National, Regional and Area Offices to address health, safety, and whistleblower issues.
  • Sharing information with OSHA personnel and industry safety and health professionals regarding IWCA good practices or effective approaches through training programs, workshops, seminars, and lectures (or any other applicable forum).
  • Offering OSHA opportunities to speak, exhibit, or appear at IWCA conferences, local meetings, or other events.
  • Adhering to requirements laid out in the Alliance Program Directive regarding the prohibition on promoting or implying the agency’s endorsement of their policies, products, or services, including acknowledging that they will not receive any preferential treatment related to any statutory function of the agency.
  • Abiding by all terms and conditions for the use of the Alliance Program logo as specified in OSHA’s Guidelines for Use of the Alliance Logo.

OSHA’s cooperative programs provide organizations an opportunity to participate in a voluntary, collaborative relationship with OSHA for purposes such as raising awareness of OSHA’s initiatives, outreach, communication, training, and education. These programs have proven to be valuable tools for both OSHA and participants. By entering into this Ambassador relationship, OSHA is not endorsing or promoting, nor does it intend to endorse or promote, any of the organization’s products or services.

This Ambassador relationship will remain in effect for the duration of an on-going cooperative association and a good faith effort by both parties to meet the intent of this document and its underlying policies. Either signatory may terminate it for any reason at any time, provided they give 30 days’ written notice.

Signed this 21st day of May, 2020.


Loren Sweatt
Deputy Assistant Secretary of Labor
Occupational Safety and Health


Paul Collum
President
International Window Cleaning Association


Stefan Bright
Safety Director
International Window Cleaning
Association

EPLI Insurance Coverage Information

There is a lot volatility going on now around the country and we as employers need to be careful on all counts.

 

Sadly, but true, small business are sued every day by prospective, current, and former employees – for discrimination, harassment, wrongful termination and more. These claims involve restaurants, retailers, medical offices, contractors, and other businesses who also thought they would never be sued by an employee. Many business owners say, “It will never happen to me.”

Most do not know there’s a specific type of insurance coverage that you might want to consider to help protect your business.

 

EPLI covers businesses against claims by workers that their legal rights as employees of the company have been violated.

 

The number of lawsuits filed by employees against their employers has been rising. While most suits are filed against large corporations, no company is immune to such lawsuits. Recognizing that smaller companies now need this kind of protection, some insurers provide this coverage as an endorsement to their Businessowners Policy (BOP). An endorsement changes the terms and conditions of the policy. Other companies offer EPLI as a stand-alone coverage.

 

EPLI provides protection against many kinds of employee lawsuits, including claims of:

 

  • Sexual harassment
  • Discrimination
  • Wrongful termination
  • Breach of employment contract
  • Negligent evaluation
  • Failure to employ or promote
  • Wrongful discipline
  • Deprivation of career opportunity
  • Wrongful infliction of emotional distress
  • Mismanagement of employee benefit plans

 

 

An employee feels they did not get a promote and it was due to age. Suit was filed and they received $45,000.

 

A pregnant employee was fired due to attendance. A suit was filed, and she received $35,000.

 

A male supervisor made a sexual joke to female co-worker. A suit was filed, and she received $75,000.

 

This happens everyday no matter the size of your business.

 

 

The cost of EPLI coverage depends on your type of business, the number of employees you have and various risk factors such as whether your company has been sued over employment practices in the past. The policies will reimburse your company against the costs of defending a lawsuit in court and for judgments and settlements. The policy covers legal costs, whether your company wins or loses the suit. Policies also typically do not pay for punitive damages or civil or criminal fines. Liabilities covered by other insurance policies such as workers compensation are excluded from EPLI policies.

 

To prevent employee lawsuits, educate your managers and employees so that you minimize problems in the first place:

 

  • Create effective hiring and screening programs to avoid discrimination in hiring.
  • Post corporate policies throughout the workplace and place them in employee handbooks so policies are clear to everyone.
  • Show employees what steps to take if they are the object of sexual harassment or discrimination by a supervisor. Make sure supervisors know where the company stands on what behaviors are not permissible.
  • Document everything that occurs and the steps your company is taking to prevent and solve employee disputes.

 

 

 

It is your job as a business owner to protect your employees and your business.

 

Reach out to your current insurance agent to see about EPLI coverage.

 

News for the week of June 15th, 2020

There is so much going on, we wanted to give you a post with everything in it to review.

Cody Thomas with GlassRenu and The Store Front Strong Campaign

Interview with Cody talking through the Program: https://www.youtube.com/watch?v=jkha_H4nY_c

Store Front Strong Website to Sign Up:  https://storefrontstrong.org/

 

Mask Webinar with Steve Blyth from J.Racenstein: https://www.youtube.com/watch?v=0B7WMEW2vZs

PowerPoint Presentation is available for download in Campus IWCA for all Members: https://iwca.site-ym.com/mpage/CampusIWCA

 

Friday June 19th, 1pm CT, Respirator Certificate Course Live with PWNA and Mike Draper – Members Only and you can sign up here: https://iwca.site-ym.com/events/register.aspx?id=1389868

The Entire Live Video Course, Exam, and Certificate will be available in Campus IWCA after Friday’s Webinar for all members to take for Free.

 

Tuesday June 23rd Jobber Live Webinar, 1pm EST “Scaling Up Your Window Cleaning Business” – Registration will be up soon!

Jobber also offers all members a 15% discount now as a member benefit so take advantage of it! getjobber.com/iwca

 

 

 

2025 IWCA Annual Convention & Trade Show is February 11-13, 2025 in Las Vegas, NV! Learn More!