The PWNA and Mike Draper will give the IWCA Members a live certificate of training course for Respirators. After the course, each attendee will be given access to the test via Campus IWCA to pass and earn a Certificate of Training. Please register below and make sure you sign in prior.
1pm CT on Friday June 19th, 2020
https://iwca.site-ym.com/events/EventDetails.aspx?id=1389868
Are you looking for that company with ALL 5 Star Reviews…well DON’T!
Have you every had that one family member you cannot please, or have you ever forgot a task your wife/husband asked you to do? I am sure you answered yes to these questions.
The same issues happen in a business. No matter how hard anyone tries, not every transaction can go 100% and sometimes that is just an issue beyond anyone’s control. We have had a machine break down or even the interstate being shut down due to an accident and no matter, the customer is quick to write a bad review.
As a company it is how you handle the situation and the customer. Always, reply to the review, be professional, and state how you tried to fix the issue. Make sure you are honest and polite even if the review is harsh and rude. How you handle the situation is a reflection on you and your company.
There is nothing wrong with reaching out to the customer and saying “Ms. Jones, we understand we were late, and it was beyond our control, and you left us less than a 5 Star Review. We gave you a $50 credit on your invoice. Could you please change your review? We are not asking for 5 Stars; we are just asking you to be fair.” Let the customer hear your side. Maybe the 1 Star will now go to a 3 Star and that is ok. Remember no one is perfect.
Customers are just looking for an HONEST company. If a company has all positive and no negative reviews, something is wrong. 68% of people are more likely to trust you if you have both negative and positive reviews. People who seek out bad reviews stay much longer on your site than normal visitors, and view almost four times as many pages. 95% of people suspect censorship or faked reviews when they do not see negative reviews.
This is the same for Employment websites. If an employee’s demands are not met, and they quit, or are terminated, they can post a review. Yes, you want to respond however, be careful. The employee is looking for a reaction. How you react could go against you with an Unemployment Claim, the Labor Board, or even worse, a lawsuit. State the facts in the response and be professional.
It is how we react and respond to the situation that counts. Use the negative reviews as a learning tool. How can we improve, what could we have done differently, and how are we going to change going forward? Just remember we are all human and we make mistakes. No one person or company is perfect.
Join us Friday June 12th via Zoom at 4pm EST as Steve Blyth from J.Racenstein trains through the different types of Masks & Respirators we need as Window Cleaners! Members can sign in and register here: https://iwca.site-ym.com/events/register.aspx?id=1389079
Candle Test Video: https://www.youtube.com/watch?v=zXHWnw7UdXE
Why Cheaper Is Not Always Better?
Do you ever see the ads on Facebook or Next Door “Will pressure wash any size home for $99”? I see these ads every spring & summer.
$99 sounds great until something goes wrong. I would say most not all low-cost ad the business is not licensed, bonded, or insured. Maybe it is not a business at all, it could just be an individual trying to make extra money. Don’t get me wrong we all want to help our neighbor, however at the same time we need to protect ourselves.
Making sure that anyone that does work at your home is properly insured should be very important to any homeowner. As a homeowner if anyone gets hurts or damages your property you are responsible.
What if the technician falls off a ladder? What if water gets in your outlet outside and shorts out the electrical in your house or even worse a fire gets started? If the company is not properly insured, you as the homeowner will be liable. The technician could even file your homeowner’s insurance for a medical claim if he was to get hurt on your property. Let’s be honest there are some people in this world, just waiting for this to happen or even planning it.
I am writing this from one homeowner to another as I had this happen to me. Do your research, verify insurance, and read reviews. Any company with all 5 stars and no bad reviews beware. No business is going to make everyone 100% happy. We will save that topic for another blog.
Title: How to properly assess surface damage on glass for Professional Window Cleaners.
Date: 6/2/2020
Time: 3pm EST (12 noon PST)
WHERE: Zoom Conference Call
Description:
As Professional Window Cleaners our customers look to us as experts in glass cleaning and restoration. Whether the cleaning is routine or non-routine cleaning it is important that you understand how to assess different surface damage on the glass and understand the different methodologies available to remove it. We will be discussing damage ranging from hard water staining and building run-off to deep scratch tag graffiti and everything in between. This seminar is set for a 30 min lecture and 30 min of open Q&A on any glass restoration topic. Join us and learn how to expand your glass restoration service offerings.
Who: This seminar will be led by Cody Thomas, founder of GlassRenu and IWCA member.
Cost: FREE to IWCA members
Certificate: Certificate of Completion on sign in and full attendance of the live webinar. Verification will be per sign in with zoom’s attendee tracking. Should a member company sit multiple employees around one computer they will need to email info@iwca.org prior with names and send a photo verification during the webinar to the same email. Confirmed Certificates will email a few days later.
Registration Required: https://iwca.site-ym.com/events/register.aspx?id=1382826
“As the safety administrator, running a successful respiratory protection program means navigating a maze of regulations and anticipating hazards. Whenever you are in the process, we can help guide you to the information and details you need.
To run a successful workplace respiratory protection program, you must understand and comply with the standards set by state and federal administrations like the Occupational Safety and Health Administration (OSHA). If you’ve already started your research, you know it can be overwhelming. To help you make sense of it all, we’ve summarized key elements of the federal standard and what you need to do to comply with each one.
When respiratory protection is required by OSHA, a written respiratory protection program should be established. That means the designated program administrator must oversee the following:
Each part of the program can seem complex. Although as a safety administrator you must follow all applicable rules and regulations, we’ve outlined key highlights to help you navigate them.”
https://www.3m.com/3M/en_US/safety-centers-of-expertise-us/respiratory-protection/
Facility managers preparing their buildings for the end of shelter at home orders may want to clean their air conditioning units and filters as well as consider opening up the windows. A new study published in the journal mSystems found facilities with air delivery systems should avoid recirculating indoor air as it could potentially increase the spread of the SARS-CoV-2 virus, which causes COVID-19, Newsweek reports.
The most direct way to avoid recirculating air is to simply open windows. However, as weather may prevent this action and not all commercial buildings have windows that can be opened, the next best option is to keep HVAC systems cleaned and maintained as well as air filters properly installed. HVAC systems with higher rates of air exchange may help dilute indoor contaminants, including viral particles. Separate air filtration systems may not be effective as the majority of viruses, including coronaviruses, are too small to be captured in the filter system. Click below for more……
The Glass Smart Insider Magazine April Issue by Henry Grover.
This publication is focused on the maintenance, preservation, and restoration of window glass surfaces. Including residential, commercial, and transportation.
Inside this month:
~ Atomic Sealants
~ Measuring Scratches
~ Defining Glass Corrosion
~ And More….
https://www.flipsnack.com/GlassSmart/the-glass-smart-insider.html
